Troubleshooting Policy Issues

This guide helps you identify and resolve common issues with test policies.

Common Issues and Solutions

Policy Not Saving

Symptoms:

  • Changes not persisting after clicking "Update Policy Settings"
  • Error messages when saving
  • Policy reverting to previous state

Solutions:

  1. Check internet connection
  2. Verify you have administrator permissions
  3. Try refreshing the page
  4. Clear browser cache
  5. Check browser console for errors

Policy Not Applying to Tests

Symptoms:

  • New tests not using policy settings
  • Tests using old policy values
  • Inconsistent policy application

Solutions:

  1. Verify policy is enabled
  2. Check policy version
  3. Confirm test configuration
  4. Review test logs
  5. Check for policy conflicts

Unexpected Test Results

Symptoms:

  • Tests failing unexpectedly
  • Inconsistent pass/fail rates
  • Unusual pressure readings

Solutions:

  1. Review parameter relationships
  2. Check environmental factors
  3. Analyze test data
  4. Verify equipment calibration
  5. Consult team members

Parameter-Specific Issues

Duration Issues

Problems:

  • Tests completing too quickly
  • Insufficient stabilization time
  • Timeout errors

Solutions:

  1. Increase minimum duration
  2. Check test configuration
  3. Verify timing settings
  4. Review test logs

Stability Issues

Problems:

  • Excessive pressure variation
  • False stability readings
  • Inconsistent results

Solutions:

  1. Adjust stability threshold
  2. Check data quality
  3. Review environmental factors
  4. Verify equipment settings

Pressure Range Issues

Problems:

  • Readings outside expected range
  • False pressure alarms
  • Inconsistent pressure values

Solutions:

  1. Verify pressure units
  2. Check equipment calibration
  3. Review seasonal variations
  4. Adjust pressure limits

System-Level Issues

Permission Problems

Symptoms:

  • Cannot access policy settings
  • Unable to modify parameters
  • Access denied errors

Solutions:

  1. Verify user role
  2. Check workspace permissions
  3. Contact administrator
  4. Review access logs

Data Synchronization

Symptoms:

  • Outdated policy information
  • Inconsistent policy state
  • Sync errors

Solutions:

  1. Refresh page
  2. Clear browser cache
  3. Check network connection
  4. Verify server status

Advanced Troubleshooting

Log Analysis

  1. Check System Logs

    • Look for error messages
    • Review policy changes
    • Check user actions

  2. Test Logs

    • Review test results
    • Check parameter values
    • Analyze failure patterns

Performance Issues

  1. System Response

    • Check server load
    • Monitor response times
    • Review resource usage

  2. Data Processing

    • Verify data integrity
    • Check processing pipeline
    • Review error handling

Getting Help

When to Contact Support

  1. Critical Issues

    • System-wide policy failures
    • Data corruption
    • Security concerns

  2. Persistent Problems

    • Recurring errors
    • Unresolved issues
    • Complex scenarios

Support Information

  1. Required Information

    • Error messages
    • Policy settings
    • Test results
    • System logs

  2. Documentation

    • Screenshots
    • Error logs
    • Test data
    • Change history

Prevention

Regular Maintenance

  1. Policy Review

    • Monthly checks
    • Parameter validation
    • Performance analysis

  2. System Checks

    • Regular backups
    • Permission audits
    • Log reviews

Best Practices

  1. Change Management

    • Document changes
    • Test modifications
    • Monitor results

  2. User Training

    • Regular updates
    • Policy education
    • Troubleshooting skills

Next Steps